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At GM Our Customers are Important to Us
That's why we're here to answer any of your questions, anytime. If you have a question regarding any of our brands, vehicles, or dealers, see below for the best way to contact us.
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Use this simple, secured form to submit your comments or questions and we'll get back to you within 24 business hours.
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- If you have a question, comment, or problem with a product or service, let us know; we will be happy to serve you.
- Our Customer Care Centre hours of operation are:
- Monday to Friday: 8:00 a.m. to 11:00 p.m. (E.S.T.)
- Saturday: 8:00 a.m. to 5:00 p.m. (E.S.T.)
- Closed Sundays
- Product and Program questions :
- 1-800-GM-DRIVE (English, Cantonese, Mandarin)
- 1-800-463-7483 (French, Cantonese, Mandarin)
- Customer Care Centre:
- 1-800-263-3777 (English)
- 1-800-263-7854 (French)
- 1-800-263-3830 (TDD users)
- Cadillac Customer Care Centre:
- 1-888-446-2000 (English, French)
- Privacy Policy
- Motors Insurance Corporation (MIC)
- Quotes 1-877-388-9898
- Service for existing customers 1-800-268-7649
- Claim Hotline 1-800-387-8095
- Insuring your GM vehicle with MIC puts you in control of Value, Convenience and Security.
- MIC Privacy Policy
- Roadside Assistance
- If you experience any problem with your GM vehicle during its warranty period, round-the-clock Roadside Assistance is available via a toll-free number from anywhere in Canada or the United States.
- 1-800-268-6800
- Privacy Policy
- GM Mobility Program
- If you or your passenger(s) have a physical disability which prevents you from driving or riding in a factory-equipped vehicle, find out about our Mobility Program for persons with disabilities.
- 1-800-GM-DRIVE
- 1-800-263-3830 (TDD users)
- Privacy Policy
- GM Card
- Questions about your GM Card or changes to The GM Card ® Redemption Allowance Program?
- Call us at 1-888-446-6232
- Privacy Policy
- Please mail any vehicle owner related comments, questions, or concerns to our Customer Care Centre at the following address:
- General Motors of Canada Limited
- Customer Care Centre #163-005
- 1908 Colonel Sam Drive
- Oshawa, Ontario
- L1H 8P7
- Any other business related correspondence should be mailed to the following address:
- General Motors of Canada Limited
- Main Mailing Department CA1-002-002
- 1908 Colonel Sam Drive
- Oshawa, Ontario
- L1H 8P7
General Motors &Accessibility
At GM we're committed to giving people with disabilities an equal opportunity to provide feedback, and access any information they may need.
General Motors is committed to interacting, communicating with and providing goods and services to members of the public that are based on full inclusion of all persons with disabilities. We recognize that people with disabilities may have different needs and we will, in accordance with government guidelines, support identification, removal and prevention of barriers for persons with disabilities.
If you wish to provide General Motors with feedback regarding the manner in which we provided goods or services to yourself or another individual, please choose one of the feedback options below that best addresses your needs.
- To contact us by phone
- Customer Care Centre:
- 1-800-263-3777 (English)
- 1-800-263-7854 (French)
- 1-800-263-3830 (TDD users)
- To chat with a Customer Care Ambassador:
- Click the Live Chat button located on the right hand menu.
To send us an email: Please click here.
To complete an on-line form: Please click here.
- To contact us by mail, please address your correspondence as follows:
- General Motors of Canada Limited
- Mailcode: CA1 163-005
- 1908 Colonel Sam Drive
- Oshawa, Ontario
- L1H 8P7
