Warranty

Warranty

Setting the Standard of Luxury Ownership

As a Cadillac owner, we believe you deserve the very best. That's why when we set out to create the ultimate customer experience, designing and engineering great vehicles was just the beginning. We also wanted to create an ownership experience commensurate with Cadillac’s renowned standard of luxury.

Every vehicle we sell is backed by the Cadillac Shield, the most comprehensive suite of owner benefits offered by any luxury automotive brand in the world. From the Cadillac warranty to around the clock assistance to diagnostic innovations to the no-charge Premium Care Maintenance Program, Cadillac Shield sets a new standard of luxury ownership.

And for even greater peace of mind and coverage, Cadillac also offers several available Protection Plans designed to suit your own driving needs.

If you have any questions about your Cadillac Shield or protection plans, you can always Contact Us or visit our FAQs section.

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Cadillac Base Warranty

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Every Cadillac comes with the comprehensive 4 years/80,000 km* Base Warranty covering repairs on your entire vehicle, including parts and labour, to correct problems in materials and workmanship. The included Powertrain Component Limited Warranty is now 6 years/110,000 km* and covers select powertrain components. For 2007-2012 model years, the Powertrain Component Limited Warranty is 5 years/160,000 km.*

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Roadside Assistance

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Any time you require assistance during the Powertrain Component Limited Warranty period, regardless of where you may be in Canada or the contiguous United States, Roadside Assistance is at your disposal 24 hours a day, 7 days a week, 365 days a year.

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Courtesy Transportation

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Whenever your Cadillac requires scheduled maintenance or warranty repair service during the warranty period, your dealer will provide you with shuttle transportation for daily service or an alternate car (or reimbursement for rental or other transportation expenses) for overnight service.

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Premium Care Maintenance

Standard on every new Cadillac is the no-charge Cadillac Premium Care Maintenance Program, which covers select required maintenance services during the first 4 years or 80,000 km of ownership.*

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Security by OnStar

In the unlikely event that your Cadillac is stolen, OnStar®1 can locate it via GPS. An advisor can then send a Stolen Vehicle Slowdown®2 or Remote Ignition Block2 signal (working in conjunction with police) to help authorities safely recover your vehicle.**

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Navigation by OnStar

Just push the OnStar® button and ask the Advisor for directions to your destination. OnStar® will download directions to your Cadillac and a voice will call out every turn.3

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Diagnostics by OnStar

With best-in-class diagnostics from OnStar® you can run regular remote checks on an extensive variety of vehicle systems. You can also receive updates via email or the OnStar RemoteLink® app for iPhone®, select AndroidTM, Blackberry® and Windows® devices.4

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Connections by OnStar

Full functionality of the OnStar RemoteLink® Mobile App is standard for twelve months through the Directions & Connections plan, which includes turn-by-turn navigation. The app allows you to access and control select vehicle information and features, as well as send turn-by-turn directions directly to your vehicle, from anywhere you have mobile services. RemoteLink Key Fob Services,5 the newest feature from OnStar®, are included for five years on OnStar® equipped 2014 vehicles. To activate this service, you just have to download the OnStar® RemoteLink® Mobile App to your device and use it once during the trial period or consecutive service plan. Services include: door unlock and lock,6remote start and stop,7 and remote horn and lights.

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Emergency by OnStar

In the unfortunate event of a crash, OnStar® can automatically dispatch emergency services to your exact location, even if you're unable to respond to calls or request assistance.

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