GM Protection Plan

Frequently Asked Questions

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Frequently Asked Questions

Overview
Coverage and Benefits
Purchase Eligibility
Finance and Expense
Administration process
Repair and Maintenance
GM Protection Plan

 

Overview

What is the manufacturer's base warranty period on my vehicle?
For GM vehicles, the manufacturer's base warranty period is defined as 36 months or 60,000 kilometres, whichever comes first, with the following exceptio

• All Cadillac, Saab, as well as 2006 and forward Buick and HUMMER vehicles have a base warranty period of 48 months or 80,000 kilometres, whichever comes first.

This may be different for non-GM vehicles, but a 36-month or 60,000 kilometres warranty is the industry standard.

Certain GM vehicles come with a supplemental Powertrain Warranty:

• All 2007 vehicles have either a 36 months or 60,000 kilometres, or a 48 months or 80,000 kilometres base warranty with an additional Powertrain Limited Warranty period of 60 months and 160,000 kilometres, whichever comes first.

My vehicle is covered by the manufacturer's base warranty. Why should I purchase a GM Protection Plan?
The manufacturer's base warranty generally is for 36 months or 60,000 kilometres, some GM models offer a 48 month or 80,000 kilometres, whichever comes first. Most customers drive their vehicles more than 60,000 kilometres in three years.
Consider purchasing the GM Protection Plan for your GM vehicle:

• If you drive more than 2,000 kilometres monthly and plan to lease or finance your vehicle for more than 36 months, or
• If you want to decrease your financial exposure to repair costs

For vehicles with the supplemental Powertrain Warranty, the GM Protection Plan would provide you with coverage beyond the Powertrain Warranty, with:

• Coverage for Steering; Front and Rear Suspension; Brakes; Electrical and Accessories; Air conditioning; High Tech Features; and Exterior and Interior components.
• The added strength of the GM Powertrain Warranty, the GM Protection Plan Total 'Plus' (see Coverage and Benefits section) pricing has been reduced making comprehensive coverage for your vehicle even more affordable.

I thought GM vehicles were good vehicles. Why do I need a GM Protection Plan?
GM vehicles are designed, assembled and tested to very high standards, but components used in today's vehicles are extremely complex and expensive to repair. Purchasing a GM Protection Plan provides financial security against the rising cost of unexpected repair expense. Today's GM Protection Plan will protect you against future costs for covered repairs.

I purchased a vehicle service contract on my current vehicle and never used it. Why do I want to purchase another service agreement?
Congratulations — your current vehicle is performing as expected. You have not been inconvenienced or responsible for expensive repairs. Vehicle service contracts are similar to warranties or auto insurance. You certainly hope you will not have to use it, but you do not want the risk or uncertainty of paying for an accident repair or theft. By purchasing a GM Protection Plan, you transfer the uncertainty and financial risk of expensive, covered repairs to the GM Protection Plan.

When does a GM Protection Plan begin?
The term and kilometres of coverage is calculated from the in service date and zero (0) kilometres.

When does a GM Protection Plan end?
Vehicle service contracts purchased will clearly state when a contract begins and ends. The GMPP purchased will terminate or expire at the end of the time and kilometre term selected (whichever occurs first), from the date the vehicle was first put in service (Factory In-Service Date) and at zero (0) kilometres. The term of the Vehicle Service Contract includes the Manufacturer's base warranty.

 

Coverage and Benefits

What type of plans and coverage levels are available?
GM Protection Plan offers several levels of vehicle service contract coverage.

Total 'Plus' — The premium, most comprehensive vehicle service contract covers virtually every component of your vehicle, as well as providing Alternate Transportation and Roadside Assistance, including towing for covered repairs.

Custom Plan — The quality vehicle service contract that covers parts and labour for nine major vehicle assemblies (engine, transmission and transaxle, front and rear-wheel-drive assemblies, vehicle manufacturer-installed air conditioning systems, electrical systems, braking system components, front suspension, cooling and fuel system, and steering system), Alternate Transportation and Towing for covered repairs.

Powertrain Plan — Essential protection covering three major assemblies (engine/diesel engine, transmission and transaxle, front and rear-wheel-drive assemblies) for parts and labour costs, as well as Towing for covered repairs.

How does roadside assistance work?
By calling a toll-free number available 24 hours-a-day, the GM Protection Plan provides roadside assistance anywhere in Canada and the United States for:

• Flat tire change
• Towing
• Battery jump
• Locksmith services
• Out-of-gas fuel delivery

Authorization for emergency roadside assistance is available for any disablement of the vehicle with reimbursement of up to $100 for the assistance services.

How does the rental work?
GM Protection Plan will pay the cost to rent a replacement vehicle or pay for public transportation. The limit is $40 per day and a maximum of $200 per repair visit if the vehicle is accepted for repairs or services covered by either the Base Warranty or any of the GM Protection Plan coverage levels.

The repair or service must require two or more hours as per the manufacturer's labour time guide hours or needs to be kept in the repair facility overnight. (Please see contract for details.)

 

Purchase Eligibility

What types of vehicles does the GM Protection Plan cover?
Most cars, light-duty trucks and vans.

Are vehicles other than GM models covered under the GM Protection Plan?
Yes. Most Non-GM vehicles sold through GM dealers are covered.

Is a GM Protection Plan available for lease vehicles?
Yes.

Is a GM Protection Plan available for company-owned vehicles?
Yes.

Is a GM Protection Plan available for employees?
Yes.

 

Finance and Expense

How much does the GM Protection Plan cost?
The cost depends on the vehicle and the plan selected. Vehicle considerations include: make/model, age, and odometer reading. The plan selected will vary in cost depending on the level of coverage, deductible and months/kilometres selected.

Can the purchase price be included in my monthly vehicle payment?
Yes. The price of the plan can be included in your monthly payment.

Can I finance the GM Protection Plan?
Yes. A GM Protection Plan may be financed through GMAC, Service Payment Plan (SPP) or other vehicle financing institutions.

What is the Service Payment Plan?
The Service Payment Plan is an interest-free 6, 12, or 18-month payment plan available from participating GM dealers.

What are the GM Protection Plan deductible options?
For Total 'Plus', Custom, and Powertrain:

• New vehicles (At in-service date) have deductible options of $0 (Total 'Plus' level of coverage only) or $100.
• New vehicles (After in-service date) have a $100 deductible.

Is there a way to cancel or terminate this vehicle service contract?
Yes. You may cancel this Contract within sixty (60) days of the date purchased, and you will receive a full refund less an administration fee ($100 plus GST/HST and any applicable provincial tax). If you have made a claim during the first sixty (60) days, this Contract may be terminated as described in the section below.

Beyond sixty (60) days from the date of purchase, or if you have made a claim during the first sixty (60) days, you may terminate this Contract at any time during the Contract term for any reason and receive a portion of the Contract purchase price less an administration fee ($100 plus GST/HST and any applicable provincial tax). The refund will be prorated based on the lesser of the number of days or the distance in kilometres remaining in the Contract term calculated from the original date of Contract purchase, less an administration fee ($100 plus GST/HST and any applicable provincial tax).

 

Administration Process

Do I have to buy a vehicle service contract at the time of vehicle purchase?
It depends. Vehicle service contracts may be purchased at any time while the manufacturer's base warranty is still in effect. There are clear benefits to purchasing the vehicle service contract at the time of purchase - $0 deductible availability on Total 'Plus' level of coverage, less expensive than waiting, and better financing options. After the base warranty has expired, a vehicle service contract may be purchased only with the purchase of a used vehicle from a GM Dealer.

Can I purchase a GM Protection Plan on a used GM car?
Yes, but your vehicle service contract must be purchased at the time you buy the used vehicle.

Do I need to return to the dealer where I purchased my car to buy the GM Protection Plan?
We encourage you to return to your selling GM dealer.

What about companies on the Internet eliminating the middleman dealer to save customers money?
Companies on the Internet may be able to save you a few dollars, but chances are the other companies do not have a strong 7,500-plus dealer network to service your car virtually anywhere in Canada or the United States.

The GM Protection Plan is endorsed by General Motors of Canada Limited, a company dedicated to your satisfaction and repeat business. Have the other companies been in business more than 25 years in Canada?

How do I sign up for a GM Protection Plan?
Your GM dealer will prepare all necessary paperwork for you.

Will I receive a GM Protection Plan contract upon receipt of purchase?
You will receive a copy of the completed and signed contract registration page, along with a copy of the GM Protection Plan contract, to use as a temporary agreement. A personalized vehicle service contract and identification card will be mailed to you.

What if I sell my vehicle before the GM Protection Plan expires?
Your vehicle service contract can be transferred to the new owner upon sale of the vehicle with no charge, which enhances the appeal of your vehicle due to the coverage that is still in effect on your vehicle, or the remainder of the contract can be cancelled on a pro-rata basis (less a $100 administration fee).

Can I renew or extend a GM Protection Plan?
Yes, GM Protection Plan extension plans can be purchased after the manufacturer's base warranty has expired and before your GMPP contract expires (subject to type and term eligibility criteria, please see your GM Dealer for further details).

 

Repair and Servicing

Where do I go for repairs?
Repairs can be handled conveniently though any GM dealership or licensed repair facility in Canada and the United States.

Do I have to make an appointment for repairs or servicing?
Appointment requirements are based on the policy of the individual GM dealership or licensed repair facility.

If I am on vacation or traveling out-of-province, who will service my vehicle?
For your convenience, there are over 7,500 GM dealerships and licensed repair facilities authorized to perform necessary repairs covered under the GM Protection Plan in Canada and the United States.

 

FAQ About Individual GM Protection Plan Contracts

Total 'Plus'

What is Total 'Plus'?
Total 'Plus' is the most comprehensive and premium vehicle service contract for your new GM vehicle.

What does Total 'Plus' provide?
It covers the parts and labour costs of repairing covered vehicle components in the event of failure — even if it results from Normal wear. It also provides Roadside Assistance and Alternate Transportation.

How much does Total 'Plus' cost?
That depends on the vehicle you're covering, the time, kilometres and deductible choices made, and when you purchase the Plan.

Is Total 'Plus' transferable?
Yes. It can be transferred to a new retail owner upon sale or transfer of the vehicle, at no charge.

What if I buy Total 'Plus' and then decide I don't want it?
You may cancel this Contract within sixty (60) days of the date purchased, and you will receive a full refund less an administration fee ($100 plus GST/HST and any applicable provincial tax). If you have made a claim during the first sixty (60) days, this Contract may be terminated as described in the section below.

Beyond sixty (60) days from date of purchase, or if you have made a claim during the first sixty (60) days, you may terminate this Contract at any time during the Contract term for any reason and receive a portion of the Contract purchase price less an administration fee ($100 plus GST/HST and any applicable provincial tax). The refund will be prorated based on the lesser of the number of days or the distance in kilometres remaining in the Contract term calculated from the original date of Contract purchase, less an administration fee ($100 plus GST/HST and any applicable provincial tax).

What do I ultimately get from Total 'Plus'?
The elimination of unexpected financial surprises on covered repairs, security down the road, and peace of mind motoring for the long road ahead.

Why is coverage based upon years of ownership and kilometres driven?
It ensures that you get a vehicle service contract tailored to your ownership and driving needs, nothing more, nothing less. The term selected provides you with coverage meeting your ownership and driving needs.

Custom Plan

What is the Custom Plan?
Custom Plan is the quality vehicle service contract for your GM vehicles.

What does the Custom Plan provide?
It covers the parts and labour costs of repairing specific components within nine major vehicle assemblies in the event of failure even if they result from Normal wear. These include engine, transmission/transaxle, front and rear-wheel-drive assemblies, cooling and fuel system, vehicle manufacturer-installed air conditioning systems, electrical system, braking system components, front suspension and steering system. It also provides Towing and Alternate Transportation.

How much does the Custom Plan cost?
That depends on the vehicle you're covering, the time, kilometres, and when you purchase the Plan.

Is the Custom Plan transferable?
Yes. It can be transferred to a new retail owner upon sale or transfer of the vehicle at no charge.

What if I buy the Custom Plan and then decide I don't want it?
You may cancel this Contract within sixty (60) days of the date purchased, and you will receive a full refund less an administration fee ($100 plus GST/HST and any applicable provincial tax). If you have made a claim during the first sixty (60) days, this Contract may be terminated as described in the section below.

Beyond sixty (60) days from date of purchase, or if you have made a claim during the first sixty (60) days, you may terminate this Contract at any time during the Contract term for any reason and receive a portion of the Contract purchase price less an administration fee ($100 plus GST/HST and any applicable provincial tax). The refund will be prorated based on the lesser of the number of days or the distance in kilometres remaining in the Contract term calculated from the original date of Contract purchase, less an administration fee ($100 plus GST/HST and any applicable provincial tax).

What do I ultimately get from the Custom Plan?
The elimination of unexpected financial surprises for covered repairs on specific components within nine major vehicle assemblies in the event of failure. Security down the road, and peace of mind motoring for the long run.

Why is coverage based upon years of ownership and kilometres driven?
It ensures that you get a vehicle service contract tailored to your ownership and driving needs, nothing more, nothing less. The term selected provides you with coverage meeting your ownership and driving needs.

Powertrain Plan

What is the Powertrain Plan?
The Powertrain Plan is the essential vehicle service contract for GM vehicles that are 2006 or older. This includes cars, light-duty trucks, and vans.

What does the Powertrain Plan provide?
It covers the parts and labour repair costs of specific components within three critical vehicle assemblies in the event of failure — even if they result from Normal wear. These include engine, transmission and transaxle, and front and rear-wheel-drive assemblies, it also provides Towing.

How much does the Powertrain Plan cost?
That depends on the vehicle you're covering, the time, kilometres, and when you purchase the plan.

Is the Powertrain Plan transferable?
Yes. It can be transferred to the new retail owner upon transfer or sale of the vehicle at no charge.

What if I buy Powertrain Plan and then decide I don't want it?
You may cancel this Contract within sixty (60) days of the date purchased, and you will receive a full refund less an administration fee ($100 plus GST/HST and any applicable provincial tax). If you have made a claim during the first sixty (60) days, this Contract may be terminated as described in the section below.

Beyond sixty (60) days from date of purchase, or if you have made a claim during the first sixty (60) days, you may terminate this Contract at any time during the Contract term for any reason and receive a portion of the Contract purchase price less an administration fee ($100 plus GST/HST and any applicable provincial tax). The refund will be prorated based on the lesser of the number of days or the distance in kilometres remaining in the Contract term calculated from the original date of Contract purchase, less an administration fee ($100 plus GST/HST and any applicable provincial tax).

What do I ultimately get from the Powertrain Plan?
The elimination of unexpected financial surprises for covered repair costs of specific components within three critical vehicle assemblies in the event of failure. Security down the road, and peace of mind motoring for the long road ahead.

Why is coverage based upon years of ownership and kilometres driven?
It ensures that you get a vehicle service contract tailored to your ownership and driving needs, nothing more, nothing less. The term selected provides you with coverage meeting your ownership and driving needs.