Glossary

Here are some of the words and phrases you'll see when reviewing a GM Protection Plan contract (GMPP and/or Contract), and/or registration form (Schedule 'A')

Plan Term: A contract term is the time and kilometres during which a contract is in effect.

Vehicle Rental/Alternate Transportation: GM Protection Plan Total 'Plus', Custom, and Powertrain coverage levels will pay the cost for public transportation or a rental vehicle at a rate of $40 per day with a maximum per occurrence of $200. This feature can be utilized whenever two or more hours of labour time, in accordance with the manufacturer's labour time guide are required, or if the vehicle must be kept overnight, for a covered repair.

Cancellation/Termination: You may cancel this Contract within sixty (60) days of the date purchased, and you will receive a full refund less an administration fee ($100 plus GST/HST and any applicable provincial tax). If you have made a claim during the first sixty (60) days, this Contract may be terminated as described in section below.

Beyond sixty (60) days from date of purchase, or if you have made a claim during the first sixty (60) days, you may terminate this Contract at any time during the Contract term for any reason and receive a portion of the Contract purchase price less an administration fee ($100 plus GST/HST and any applicable provincial tax). The refund will be prorated based on the lesser of the number of days or the distance in kilometres remaining in the Contract term calculated from the original date of Contract purchase, less an administration fee ($100 plus GST/HST and any applicable provincial tax).

Claim: A request for payment for services or repairs received based on coverage provided by a vehicle service contract or insurance policy.

Contract Expiration: The specific date and/or kilometres reading when a vehicle service contact ends, based on whichever factor occurs first.

Cost: Means the usual and fair charges for parts and labour to repair or replace a covered part.

Deductible: This is the amount you pay per repair visit for covered repairs. If the same covered part fails again, the deductible will be waived.

Failure: Means an original or like replacement part covered by the Plan does not function in normal service.

GM Protection Plan: General Motors Protection Plans are the only vehicle service contracts endorsed by General Motors of Canada for vehicles sold by GM dealers.

In-Service Date: The date on which a vehicle is first placed into service. Exceptions may include consumer purchases of dealership "demo" cars and company-owned vehicles whose in-service dates will reflect the beginning of dealership or company use.

In-Warranty: A vehicle that is within the manufacturer's new vehicle base warranty coverage.

New Vehicle Base Warranty Period: The time and kilometres for which the manufacturer's base warranty is in effect. Within the automotive industry a benchmark standard is 36 months or 60,000 kilometres. However, some GM models have a 48 month or 80,000 kilometres.

Out-of-Warranty: A vehicle whose time and/or kilometres exceeds the manufacturer's New Vehicle Base Warranty period.

Pro-rata Cancellation Refund: A cancellation refund based on the lesser of days or kilometres of coverage remaining. (administrative fees may apply)

GM Roadside Assistance: A part of Total 'Plus' coverage that includes 24-hour-a day, toll-free service for flat tire change, towing, battery jump, locksmith / key service and out-of-gas fuel delivery. Up to $100 will be authorized or reimbursed for use of these services.

Total 'Plus': GM Protection Plan's most comprehensive mechanical and electrical coverage, premium vehicle service contract, which also provides Alternate Transportation and Roadside Assistance, including Towing.

Transfer: The act of moving a GM Protection Plan from the current vehicle owner to the subsequent retail owner when the vehicle is transfered or sold.

Vehicle Service Contract (VSC): An agreement that covers the parts and labour costs associated with the repair of a mechanical failure; also known by several other names including mechanical service agreements, extended service contracts and extended warranties.

Normal Wear Coverage: The applicable coverage in the event an original or like replacement part is unable to function in normal service. Not related to a manufacturer's defect in workmanship.